Job Title: Trade Finance Operations - Service Quality and Support

Department: : GTFO - Service Quality and Support

About Business line/Function: GTFO(Global Trade Finance Operations) is responsible for the Back Office Operations on Documentary Trade Finance, Import & Export, Collections etc., and Guarantees Operations. The team supports a wide range of Trade Finance services across APAC & EMEA regions.

Position Purpose: The platform supports countries across globe in APAC & EMEA with standard trade applications. The position is required to support GTFO Trade finance teams in daily issues involved around BAU, streamline processes, SLA, Improve Quality and manage Incidents, RCA and Remediation’s, support other Trade teams in GTFO including IT initiatives. Contribute to Projects related to growth/optimization and Monitoring of platform performance for outsourced provider and BNPP Operations.

Responsibilities

Direct Responsibilities

Monitor and Support GTFO Service delivery, Project Management

PERFORMANCE MONITORING, BAU Support & Quality, ANALYSIS AND REPORTING

I.



Run Stabilization and Optimization:

Ensure maintenance of Standard Operating Procedure (SOPs) section-wise (imports / Exports / product Transverse / Support SOPs) and inform the Head - Organization and Support
Propose enhancements and quick wins (process, organization or system) and supervise alignment on best practices
Follow up and challenge partner's continuous improvement initiatives (FMEA: Failure Model Error Analysis)
Optimization activities and monitor possible dependencies with transition activities.
Ensure Continuous improvements by leading Optimization initiatives to improve platform monitoring, reduce inefficiencies, control risks, standardize processes, automation proposals.
Analyse performance measures and report in a timely fashion with a focus and depth relevant to the client stakeholders:
Most of the indicators will be provided by the supplier (IBM Workflow Management)
Some data will

📌 Trade Finance Operations- Service Quality and Support (Mumbai)
🏢 BNP Paribas
📍 Mumbai