Position Title: Senior Manager – Process & Service Excellence
Location:
Noida
Position Summary
As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations
Job Responsibilities
As Part Of Global Transformation Team
Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners, problem solving meeting with senior operations leaders.
Conduct current state assessment and design target operating model.
Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.
Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.
Create business cases supporting the solutions designed for the challenges.
Create final deliverables for the stakeholders using PowerPoint, Word, Excel
As part of GSS Transformation Practices
Contribute to practice building activities – conduct knowledge sharing sessions.
Coach junior members of the team
Education, Technical Skills & Other Critical Requirement
Education
Graduation from a tier 1-2 institute, preferably MBA
Experience
(In Years)
8 - 10 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms
Minimum 2 years of experience in innovation, strategy & operations, transformational roles
Experience of leading junior consultants
Experience in Digital transformation in Insurance domain to be of added advantage.
Technical Skills
Life Insurance domain knowledge
MS Office (MS Word, MS PowerPoint, MS Excel, Visio)
Functional Skills
Ability to develop presentations that are transparent and impactful.
Strong analytical and critical thinking skills.
Excellent people skills and abil
📌 Senior Manager (Noida)
🏢 MetLife
📍 Noida
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