o Correspond with multiple sources to negotiate payment schedules that suit the
customer’s current financial situation while still satisfying the debt.
o Keep track of the portfolio for specific buckets for the assigned area and
control the delinquency of the area, bucket-wise & DPD wise as well as focus on
non-starters.
o Provide productive customer service regarding collection issues, process
customer refunds, process and review account adjustments, resolve client
discrepancies and short payments
o Monitor and maintain customer account details for non - payments, delayed
payments and other irregularities, making customer calls, account adjustments,
small balance write off, customer reconciliations and processing credit memos
where necessary.
o Ensure customer files are updated, recording times and dates that contact has




been made and noting information that customers have received about their debt.
o Trace defaulters and assets in coordination with the agency’s tracing team
and suggest remedial course of action
o Identify defaulting accounts and investigate reasons for default while
continuing to make efforts to maintain a healthy relationship with the
customer
o Enlist the efforts of sales and senior management when necessary to accelerate
the collection process including supporting the collection manager (court
receiver) in repossessing assets and seeking legal and police support where
required.
o Ensure compliance to all Audit / regulatory bodies as well as policies and
procedures of the company

Qualification : Graduate

📌 Officer - DSMG - Retail Finance - Loan Against Property - All buckets - Mumbai - Malad W - J Grades (Mumbai Suburban)
🏢 Tata Capital
📍 Mumbai Suburban