Role Overview:
As an International Customer Care Support representative, you will be the first point of contact for customers from diverse regions. The role involves providing exceptional service, resolving customer inquiries, and ensuring a seamless experience across various channels.
Key Responsibilities:
- Respond to customer queries via phone, email, and chat in a qualified and timely manner.
- Provide assistance with product information, troubleshooting, and issue resolution.
- Handle escalations and ensure customer satisfaction through effective problem-solving.
- Maintain accurate records of customer interactions and update CRM systems.
- Collaborate with internal teams to resolve complex issues and deliver prompt solutions.
- Follow up with customers to ensure their concerns are addressed satisfactorily.
- Adhere to company policies, quality standards, and service-level agreements.
📌 International Customer Care Executive (Bengaluru)
🏢 ALLEGIS SERVICES (INDIA) PRIVATE LIMITED (RPO)
📍 Bengaluru
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