Sova Health is a digital gut health company delivering evidence-based nutrition programs alongside SovaX, our personalized probiotic solution. Our mission is to improve clinical outcomes while ensuring an exceptional patient experience.
Role Summary
This role exists to answer three questions with confidence, every month: How many people are completing the program? How many of those who complete it are actually getting better? And where and why are people dropping out along the way?
The Program Manager owns these three numbers end-to-end — the data sources behind them, the definitions used to calculate them, and the monthly reporting that leadership relies on. Everything else in this role — cross-functional coordination, dashboards, process fixes — exists in service of getting these three numbers right and improving them.
Key Responsibilities
Pillar 1: Program Completion Rate
Own the month-on-month % of people completing the nutrition program, consolidating data from the renewal sheet, overall program tracker,
and any other relevant system of record.
Reconcile discrepancies across data sources (e.g., renewal sheet vs. program tracker) so a single, trusted completion number is reported each month.
Define — and keep consistent — what counts as “completed” vs. “in-progress” vs. “dropped,” so the metric is comparable month over month.
Break completion down by cohort/batch where helpful, to spot patterns rather than just a single headline number.
Pillar 2: Clinical Efficacy
Track, of the people who completed the program, what % achieved a clinically significant outcome — not just self-reported improvement.
Work with the clinical team to define “significant outcome” in defensible, consistent terms, and apply that definition uniformly across cohorts.
Monitor efficacy specifically for SovaX (personalised probiotics) as part of the same review, since it is a core part of the program's clinical impact.
Flag cohorts, segme
📌 Program Manager (Gurugram)
🏢 Sova Health
📍 Gurugram
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