Position Summary:
The Director, Tax Services is responsible for leading end-to-end tax operations across Forward, Reverse, and Commercial Tax portfolios. This role oversees tax monitoring, disbursement, delinquency management, vendor performance, operational controls, service delivery, and process improvement to ensure taxes are handled timely, accurately, and in compliance with company, investor, client, and regulatory requirements.
The position will partner closely with internal business units, offshore/onshore teams, vendors, Compliance, Technology, Client Relations, and senior leadership to strengthen controls, improve borrower/client experience, support commercial servicing growth, and drive scalable operating practices across all tax functions.
Job Functions and Responsibilities:
Lead daily operations for Forward, Reverse, and Commercial Tax, including tax monitoring, payment/disbursement activity, delinquency review, exception handling, escalations, and tax-related research.
Build, lead, and manage a high-performing team of tax services professionals




Ensure timely and accurate payment of real estate taxes across the portfolio
Drive operational execution aligned with internal KPI standards for tax processes and workflows
Provide oversight to ensure vendors deliver timely, accurate, and qualified services to internal and external stakeholders
Develop and implement controls to track vendor performance, report activity, and resolve deficiencies
Manage departmental operations in line with staffing models and financial budget targets
Oversee recovery of corporate advances through claims processing
Improve customer satisfaction by achieving Net Promoter Score (NPS) targets
Identify and implement opportunities to enhance and simplify the customer experience
Proactively prevent customer complaints and ensure timely resolution of escalations
Prepare and present monthly business reviews
Collaborate with compliance teams to support audits and regulatory requirements
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📌 Director, Tax Services (Bengaluru)
🏢 Onity
📍 Bengaluru