Role- Principal IT Service Desk Administrator
What You'll Do & How You'll Make Your Mark
- Proven abilities in PC and Mac configuration and troubleshooting including operating systems and common applications
- Support including but not limited to Tier 1 and 2 support and troubleshooting for end-user related issues/requests, user administration, root cause analysis, and VPN end user support
- Manage asset disposal and track hardware via ITAM processes.
- Provide on-site and remote client support
- Inventory Asset Management assist with procurement and tech refresh
- Create, maintain, and delete user accounts from various systems
- Maintain, support, develop, and assist in process strategies
- Maintain current desktops/laptops via push updates
- Act as initial contact for issue escalation
- Partner effectively with other IT members in remote sites
- Laser focus on service excellence

Who you are & what you'll need to succeed.
- Solid, customer and team focus
- Willingness to participate on tasks at all levels including, but not limited to desktop builds, deploys, and inventory control; user

📌 Principal IT Service Desk Administrator (Mumbai)
🏢 Newfold Digital Philippines
📍 Mumbai