Job description:
Role & responsibilities:
- Handle inbound & outbound international calls (US/UK customers)
- Provide customer support with empathy, patience, and professionalism
- Ensure First Call Resolution (FCR) and high CSAT scores
- Manage escalations and resolve queries efficiently
- Maintain accurate call logs and customer records
Requirements:
- Excellent English communication (verbal & written)
- Solid customer handling skills & active listening
- Willingness to work in night shifts / rotational shifts
- Basic computer knowledge & typing skills
- Freshers & experienced candidates welcome
📌 Customer Support Executive (Gurugram)
🏢 Expert Staffing Solutions New Delhi
📍 Gurugram
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