ABOUT THE ROLE

We are looking for a Senior Manager, Risk Operations to own regulatory,
statutory, concurrent, internal, and external audits for merchant onboarding,
while also holding overall governance of onboarding SOPs, process adherence, and
AML/EDD execution.

The role is primarily accountable for audit closure, root cause analysis, and
CAPA — partnering with Operations, Product, Technology, Risk, Compliance, and
Legal, ownership of SOP upkeep, process-adherence reporting, and AML/EDD
oversight to keep onboarding audit-ready year-round. We're looking for someone
from a fintech, payments, or bank onboarding/compliance background who is
comfortable using AI and contemporary tech tools to solve problems, not just manage
them manually.

KEY RESPONSIBILITIES

1. AUDIT OBSERVATION MANAGEMENT & TIMELY RESPONSE

* Act as the single point of contact for all onboarding-related regulatory,
statutory, concurrent, internal, and external audits.

* Conduct detailed research across internal systems, policies, operational
records, and documentation to prepare accurate, timely,



and evidence-backed
responses to audit observations.

* Ensure every audit observation is responded to and closed within agreed
regulatory and internal timelines.

* Maintain complete audit documentation, evidence repositories, and audit
trails.

2. ROOT CAUSE ANALYSIS, CAPA & ADVISORY

* Perform root cause analysis for every audit observation to identify
underlying process, product, or system control gaps.

* Develop structured corrective and preventive action (CAPA) plans to eliminate
recurrence of observations.

* Provide advisory to Operations, Product, and Technology teams on control gaps
identified through audits, and partner with them to design sustainable,
ideally automated, fixes.

* Use AI and automation tools to speed up evidence-gathering, observation
analysis, and CAPA tracking wherever possible.

3. COMPLIANCE COORDINATION & ACTION ITEM TRACKING

* Serve as the primary coordination point for all

📌 Senior Manager (Bellandur)
🏢 Cashfree Payments India Private
📍 Bellandur