Onni Group is seeking a skilled IT Systems Administrator (Tier 2) to deliver high-quality technical support for our internal users and managed services clients. This is a hands-on role responsible for owning Tier 2 incidents and requests end-to-end — from handling escalations out of Tier 1 through to full resolution — while working closely with Tier 3, Centralized Services, and Monitoring teams to keep systems running smoothly.

The ideal candidate combines strong troubleshooting ability across endpoints, Microsoft 365, identity management, networking, and a wide range of IT and building systems with excellent customer service and communication skills. You will be a key point of contact for technical issues, balancing fast, reliable resolution with clear documentation and a solid customer experience.

Key Responsibilities
Incident & Ticket Management
Resolve Tier 2 incidents and requests end-to-end, including ownership, communication, and documentation.
Maintain strong ticket hygiene in the PSA: accurate notes, time entries, troubleshooting steps, and closure summaries.




Contribute to KB/SOP documentation and help reduce repeat issues.
Endpoint & Application Support
Troubleshoot Windows 10/11 and macOS endpoints, laptops, peripherals, printers, common business applications, and remote access tools.
Support mobile devices (phones and tablets): setup, provisioning, configuration, data transfers, and decommissioning.
Microsoft 365 & Identity Support
Provide Microsoft 365 support: Exchange Online basics (mail flow checks, shared mailboxes, permissions), Teams troubleshooting, SharePoint/OneDrive sync and access issues, and licensing/user administration.
Support identity management: Active Directory and Entra ID fundamentals (account lockouts, group membership, access issues, MFA resets, sign-in troubleshooting, conditional access awareness).
Manage user account creation, updates, onboarding/offboarding, and decommissioning.
Network & Server Support
Troubleshoot networks

📌 Information Technology System Administrator (Hyderabad)
🏢 Onni Group of Companies
📍 Hyderabad