Job Title: Account Operations – Operations
Location: Whitefield, Bangalore
Job Type: Full-Time
Experience: 2–3 Years
Apply at: [email protected]
About Company: Teleradiology Solutions (TRS) is a pioneer in teleradiology, delivering round-the-clock diagnostic radiology reporting and support to hospitals and healthcare providers across India, the US, and other global markets. Founded in 2002 by two Yale-trained physicians and headquartered in Ardmore, PA, TRS today serves over 150 hospitals across 21 countries.
The company pairs a network of board-certified radiologists — including ABR-certified specialists — with technology-driven workflows and its AI-enabled arm, dAIgnostiX, to deliver rapid, accurate, and reliable imaging interpretation. dAIgnostiX is based out of Bengaluru (Whitefield). TRS/dAIX also maintains an active academic focus (www.radguru.net) and ongoing research interests, including AI in radiology.
Job Overview
We are seeking a proactive and client-focused Accounts Executive – Operations to join our Support Operations team. In this role,



you will oversee end-to-end client relationship management, resolve operational issues, and ensure timely case deliveries within defined Turnaround Time (TAT). You’ll be the primary point of contact between clients and internal departments.
Key Responsibilities
1. Client Relationship Management
Build and nurture strong, long-term relationships with clients.
Understand client objectives, expectations, and operational needs.
Act as the single point of contact for all client communications.
2. Issue Resolution
Proactively identify and address client concerns.
Work closely with clients to develop effective solutions.
Escalate unresolved issues to senior management when necessary.
3. Troubleshooting
Investigate discrepancies and operational problems.
Coordinate with the technical support team to resolve client-reported issues.
Ensure quick turnaround and follow-ups.
4. Case Management
Track case progress and ensure timel

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