Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
VOIS #BeUnrivalled #CreateTheFutureAbout this Role
We are seeking an experienced eSIM Entitlement Support Engineer to join the Vodafone Group Network Support Unit within Group Technology. This role is focused on delivering high-quality end-to-end technical support for eSIM Entitlement services across Vodafone internal and external operating companies. The successful candidate will play a key role in incident resolution, service stability, platform reliability, automation, and continuous service improvement while contributing to service KPI enhancement and major incident reduction. This opportunity offers a clear pathway towards developing Subject Matter Expert (SME) capability within a dynamic global workplace.What you’ll do
Perform Incident, Service, Problem and Change Management activities for the service.
Build, implement, upgrade and support new and existing infrastructure applications.
Conduct impact assessments and prioritise system recovery d
📌 eSIM Entitlement Support Engineer (Pune)
🏢 Vodafone
📍 Pune