The Digital Collections Analyst is responsible for designing, executing, monitoring, and optimizing digital collections strategies across various customer engagement channels, including SMS, WhatsApp, IVR, Voice Bot, Chat Bot email, and other digital platforms. The role focuses on improving collections efficiency, enhancing customer engagement, and maximizing recoveries through data-driven decision-making and technology-enabled interventions.

The analyst will monitor portfolio performance across different delinquency buckets, analyze customer behavior and campaign effectiveness, identify opportunities for process improvement, and recommend targeted collection strategies.

The role involves close collaboration with Collections, Risk, Product, Technology, Compliance, and external technology partners to implement digital initiatives, AI-driven automation, and omni channel communication strategies.

The Digital Collections Analyst will also be responsible for developing performance dashboards, tracking key collection metrics, conducting campaign analysis,



supporting vendor performance management, and ensuring all digital collection activities comply with applicable regulatory guidelines and internal policies.
The ideal candidate should possess strong analytical skills, proficiency in data analysis and visualization tools, and a positive understanding of collections operations within the banking, NBFC, or fintech ecosystem.

This role plays a critical part in driving digital transformation within collections by leveraging analytics, automation, AI, and customer centric engagement strategies to improve operational efficiency while delivering a seamless customer experience.

Key job responsibilities
1. Design, manage, execute, and optimize digital collections strategies across channels such as SMS, WhatsApp, IVR, Voice Bot, Chat Bots, email, and other digital engagement platforms.
2. Monitor daily portfolio performance across delinquency buckets and recommend data-driven inte

📌 Collection Analyst (Bengaluru)
🏢 Amazon
📍 Bengaluru