Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and productive customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
What does success look like
Sprinklr’s multi-product platform is undergoing rapid unification and accelerated AI innovation. To support this transformation, we need a Lead Content Designer / User Experience (UX)



Writer in India who can lead content strategy for complex product areas while helping teams make AI-powered, agentic workflows easier
to understand, trust, and use.
This role shapes content direction across product areas, influences cross-functional product decisions, and ensures customer interactions — from buttons and flows to AI explanations, agent actions, and onboarding — are clear, consistent, accessible, and aligned to Sprinklr’s unified platform experience. Mission: Lead and operationalize Sprinklr’s content architecture, AI interaction standards, and product language systems across priority product suites. Set direction, mentor others, and deliver scalable patterns that reduce friction, reinforce clarity, and make Sprinklr’s platform easier to learn, use, and trust.
What You’ll Do
Content Design & UX Writing
Lead content design for complex workflows across Social, Service, Insights, Marketing, and AI powered product experiences

📌 Lead UX Writer (Bengaluru)
🏢 Sprinklr
📍 Bengaluru