Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Allscripts TouchWorks®, Allscripts® Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A current age in healthcare technology has just begun.
Overview
Provides technical support to clients via the telephone and/or Internet (e.g., instant message, email). Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills.
Responsibilities
· Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
· Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup,



product functionality, SQL Server, HL7, and bugs/enhancements.
· Track and document inbound support requests and ensure proper notation of customer problems or issues.
· Document problems and solutions to train lower-level support on how to properly address customer or product problems.
· Document issues and customer requests, following standard operating procedures and meeting SLAs.
Diagnose, triage, and analyze complex client issues, collaborating with internal teams including Development, Hosting, and Professional Services to drive resolution.
· Communicate with the product development department to improve the current design or to identify possible problems with the design.
· Stay abreast of current technology in products, design changes, and new products offered.
· Position require working late evening and night shift.
· Position require participation in after-hours, weekends, holiday and on-call support

📌 Sr Technical Support Consultant (Pune)
🏢 Harris Computer
📍 Pune