Typical Voice Operations Voice Process Executive Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: Job Description/: Responsibilities/: Customer Interaction & Voice Handling/: Maintain a cheerful, sympathetic, and solution/-focused tone while professionally managing large volumes of incoming calls or carrying out focused outbound communication campaigns. First Call Resolution & Issue Isolation/: Using knowledge base articles and standardised SOPs, actively listen to client enquiries, identify the underlying causes of problems, and offer accurate, first/-contact answers. Real/-Time CRM & Case Logging/: Track open support tickets across CRM platforms during and right after calls, tag interaction causes, update customer information, and record thorough call summaries. Customer Retention & De/-escalation/:



Calmly handle irate or disgruntled callers while utilising tried/-and/-true conflict de/-escalation strategies to transform unfavourable circumstances into favourable customer experiences. Cross/-Functional Escalation & Follow/-Up/: Work with internal departments /(technical support, billing, logistics, or operations/) to immediately follow up on promised callbacks and resolve complex tickets. Required Skills/: Verbal Communication & Active Listening/: Outstanding articulation, neutral pronunciation, telephone etiquette, and active listening abilities in spoken English. Conflict Resolution & Empathy/: Excellent emotional intelligence to handle irate customers, maintain composure under duress, and establish rapport fast over the phone. CRM & Multi/-Tasking Efficiency/: The capacity to search information portals, manage different software programs, and record interaction notes all at once while

📌 Typical Voice Operations Voice Process Executive (Chennai)
🏢 GS Infotech
📍 Chennai