We are seeking a skilled Physical Access Control & Video Management Systems (VMS) Specialist with expertise in Genetec Security Center and Synergies to support critical security infrastructure across Shell sites. This role is essential for ensuring the reliability, performance, and security of integrated video surveillance and access control systems. The ideal candidate will be responsible for system configuration, troubleshooting, upgrades, and migrations, while adhering to ITIL and agile methodologies. The position requires round-the-clock availability, including shifts and weekend support, to maintain uninterrupted operations across global sites. This role plays a pivotal part in safeguarding assets and enabling secure, productive site operations.
Responsibilities:
- Configure Genetec Security Center and Synergies for Video Management Systems (VMS) and Access Control Systems (ACS) at Shell sites.
- Resolve L2-level incidents and perform root cause analysis for system issues.
- Execute application and database upgrades with minimal downtime.
- Lead and support server migration activities for VMS and ACS platforms.
- Test, program, and troubleshoot digital video and access control systems.
- Collaborate with internal stakeholders, customers, and technicians on system operations and support.
- Conduct configuration reviews to ensure compliance, scalability, and optimal system performance.
- Adhere to ITIL frameworks including incident, change, and problem management processes.
- Participate in Proof of Concepts (POCs) for new integrations and solution enhancements.
- Apply agile methodologies to support iterative development and deployment cycles.
- Be available to work flexible shifts, including nights, weekends, and on-call duties as required.
Requirements
- Proven experience in physical security systems, including access control and video surveillance.
- Minimum 4+ years of hands-on experience with Genetec Security Center and Synergies.
- Strong workin