Business Function
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.
Requirements
Job Duties and Responsibilities
To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner
To understand customer’s needs and provide solution / attention to them
To fulfil customer requests, ensuring total customer satisfaction




To demonstrate strong work commitment and work ethic
To solicit customer feedback
To adhere to schedule of work & be available for deployment at short notice when on standby
Open to work shifts across Monday to Sunday (it is not 24/7).
Experience
Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
Experience in phone banking operations
Understanding of RBI Regulations
Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
Excellent Communication skills, valuable writing skills
Willingness to learn new product
Technical Competencies
Experience in Indian Banking industry
Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
Experience in phone banking operations
Understanding of RBI Regulations
Working

📌 Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations (Bengaluru)
🏢 DBS Bank
📍 Bengaluru