Role Overview
This role is responsible for end-to-end service delivery, financial data integrity, and team performance within a matrixed global model supporting North American clients. The position requires strong financial acumen, operational discipline, and the ability to drive utilisation, quality, and client outcomes through a team of analysts.
The role is working NA hours between 08:00 to 17:00 EST 3 days per week, in office working India hours 2 days per week.
We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Gurgaon office.
Responsibilities include but are not limited to:
1. Operations & Service Delivery
Client Delivery & Financial Oversight
Oversee accurate and timely processing of financial source documents, including interims, audits, tax returns, budgets, and rent rolls.
Ensure data integrity, completeness, and audit readiness across all client deliverables.
Drive adherence to SLAs,



turnaround times, and quality standards aligned to NA client expectations.
Act as a primary escalation point for complex client queries and service issues, ensuring resolution and stakeholder alignment.
Performance & Utilisation Management
Monitor and actively manage team utilisation, capacity, and workload distribution to optimise delivery efficiency.
Track and report on key operational KPIs (e.g. turnaround time, accuracy, backlog, utilisation).
Identify trends and implement corrective actions or process improvements to improve performance
Stakeholder & Matrix Collaboration
Build and maintain robust cross-regional relationships (leads, analysts in NA and South Africa, directors and other managers).
Participate in client forums, governance calls, and cross-department initiatives.
Ensure effective communication across the matrix, filtering and directing queries to the appropriate team members.
Oper

📌 Manager - Data Management (Gurugram)
🏢 MRI Software
📍 Gurugram