Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

This role drives the evolution of Genesys’ internal Contact Center as a Service platform by building intelligent automation that enhances how employees access support and services. You will design, develop, and scale conversational experiences, integrations, and workflows that improve efficiency, reduce manual effort, and elevate the internal service experience across the organization. Working alongside senior engineers and product leadership,



you will contribute to platform-level decisions and influence how automation is delivered at enterprise scale. At Genesys, we are advancing employee and customer experiences through AI innovation and empathetic design, and this role provides hands-on exposure to cutting-edge Genesys Cloud capabilities, agentic AI, and up-to-date platform engineering practices. You will play a key role in expanding automation coverage while building expertise in a globally adopted CCaaS platform.
Key Responsibilities
Develop and maintain Genesys Cloud Architect flows, Bot Flows, and Workflows supporting automation and self-service.
Build and administer core platform configurations including Divisions, queues, routing profiles, wrap-up codes, and user and role management.
Build Data Actions and ServiceNow integrations or workflow automation to streamline internal processes.
Support implementation of Agentic AI and conversational features, including knowledge surfacing, summarization, and routing log

📌 Developer, Platform Engineering(Genesys Cloud (Hyderabad)
🏢 Genesys
📍 Hyderabad