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Discipline - Client Experience

Role Type - CX Coordinator

The opportunity

We are looking for Senior Associate – CX Coordinator will be responsible for enabling CX Global/Regional leaders to manage CX program. This professional works closely with Client Experience regional leaders to coordinate with various teams, capture feedback, aggregate feedback results, analyze & identify trend and issues, publish reports and recommend improvements to enhance client feedback.

Your key responsibilities
- Manage any/all queries from the /Region(s) around CX program, Global CX system, CX guidelines and key metrics
- Effectively manage and prioritize the workload to meet tight deadlines and handle shifting priorities
- Provide client input to leadership by implementing the methods within the client feedback framework




- Manage and coordinate the logistics associated with focus groups or interviews
- Prepare and administer any reports/dashboards for management/client and perform quantitative/qualitative analysis.
- Manage regional databases to build an effective file system and carry out regular housekeeping activities
- Manage the continual review and improvement of processes to streamline the client feedback framework and enhance the gathering and delivery of client input
- Cross-train peers to ensure seamless support of reporting and feedback initiative
- May have to manage a shared mailbox

Skills and attributes for success
- The role requires someone who can manage number of concurrent activities, with robust multi-tasking, prioritization, communication, organizational, and time management skills.
- Expert on Excel, PPT & Power BI. Exposure to other visualization tools like Spotfire, Alteryx would be an added advantage.
- Good research and anal

📌 CX coordinator (Delhi)
🏢 EY Studio+ Nederland
📍 Delhi