The Finacle Support role is a critical position within the IT operations team, responsible for ensuring the stability, performance, and security of the Finacle Core Banking System (CBS) environment. This role involves proactive monitoring, timely resolution of incidents, and execution of daily operational checks to maintain system integrity. The ideal candidate will play a key part in supporting business continuity by managing deployments, compliance activities, disaster recovery drills, and process automation. With a robust focus on operational excellence, this position ensures seamless system performance, adherence to governance standards, and continuous improvement through documentation and automation.
Responsibilities:
- Troubleshoot and resolve system issues and outages promptly to minimize business impact.
- Manage and close Level-1 Service Requests (SRs) efficiently.
- Execute daily EOD and BOD job checklists to ensure operational readiness.
- Perform routine health checks on applications, middleware, and database servers.
- Monitor system alerts via monitoring tools and coordinate with relevant teams for timely resolution.
- Support compliance activities including OS patching, server maintenance, and firewall/port management.
- Execute Change Requests (CRs) for application deployments with proper validation.
- Perform backend database updates and data purging in alignment with defined policies.
- Manage SSL certificate renewal and tracking processes.
- Maintain and review backup policies and ensure data protection standards are met.
- Maintain accurate system inventory and documentation.
- Support disaster recovery (DR) drills and ensure readiness for failover scenarios.
- Contribute to upgrade and migration activities with proper planning and execution.
- Automate manual processes using tools such as Control-M and Robotics.
- Develop, maintain, and update Standard Operating Procedures (SOPs) for new and existing processes.
- Participate in intern