Owns all SCM Operations activities under file management for thecustomers under purview.Key Activities include:All file management activities post booking. Documentation System Updates Operational finance Proactive communication with customer service in case of exceptions. Supporting Customer Service in customer query resolution and exception handling.
At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting recent benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.
Purpose of the role




This role is responsible for managing end-to-end logistics operations after booking, including shipment handling, documentation, system updates, and booking support. It involves working closely with Customer Service and FinOps teams to ensure smooth supply chain execution, handle queries, and resolve issues. The person is expected to proactively manage exceptions, maintain accurate data, and ensure a seamless customer experience throughout the shipment lifecycle.
You will be Responsible for:
Managing end-to-end shipment file activities post booking
Creating bookings and providing booking support (BKS)
Handling documentation and accurate system updates
Collaborating with FinOps team for operational finance activities
Managing case handling and resolving customer queries
Ensuring smooth supply chain execution across shipment lifecycle
Identifying and proactively communicating exceptions/issues
Supporting Cu

📌 Lead Logistics Customer Experience and Operations Specialist (Pune)
🏢 A.P. Moller - Maersk
📍 Pune