Executive - Operation

Job Title Executive - Operations

Function Operation

Reporting to Area Operation Head

Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all

inbound operations at the Service Center .

Responsible for ensuring timely pickup of shipments from the customers and connecting them onto the network as per the set

cut offs

Key Responsibilities

Responsibilities

Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service center

inbound operations

Monitor the daily in scan and out scan of shipments and related paperwork
Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly
Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
Check and hand over delivery sheets to the delivery staff
Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments,

RTOs etc





Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services

for resolution

Follow up with origin for non delivery exceptions and alternate instructions; On a daily basis recheck exceptions of the

previous day and ensure follow up of the same

Ensure protected handling of all shipments at the service center and report any damaged cases to the origin
Handle security exceptions in the service center along with the security team
Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients

Responsibilities

Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel

conveyance expenses to staff/ PDA

Ensure daily updation, allocation and collection OTM machines for deliveries.
Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the s

📌 Operation Executive: Lucknow
🏢 Blue dart
📍 Lucknow