BDO (Blue Dart office )- Operations

Job Title : BDO Coordinator

Function Regional Business

Reporting to Area Operations Head

Purpose

Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center

Key Responsibilities

Responsibilities

Operational

∙ Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for BDO inbound operations

∙ Monitor the daily in scan and out scan of shipments and related paperwork

∙ Check pre-alerts to track daily loads at the BDO and plan delivery schedules accordingly

∙ Conduct daily staff briefings, including communication regarding any operational changes, route changes etc

∙ Check and hand over delivery sheets to the delivery staff

∙ Ensure protected, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc

∙ Handle all exception cases at the BDO and communicate the same to Hubs, Origins and Customer Services for resolution





∙ Follow up with origin for non delivery exceptions and alternate instructions; On a daily basis recheck exceptions of the previous day and ensure follow up of the same

∙ Ensure safe handling of all shipments at the BDO and report any damaged cases to the origin

∙ Handle security exceptions in the BDO along with the security team

∙ Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients

∙ Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA

∙ Ensure daily updation, allocation and collection OTM machines for deliveries

∙ Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier

∙ Monitor performance of staff in the BDO and ensure conduct of trainings for regular staff, PDAs, etc. in line wit

📌 BDO Coordinator: Lucknow
🏢 Blue dart
📍 Lucknow