Hiring: Quality Analyst – AR Calling (US Healthcare Process)
Location: Kolkata, India
Salary: Up to ₹60,000 per month
Shift: 5:30 PM – 2:30 AM / 6:00 PM – 3:00 AM
Week Off: Fixed Saturday & Sunday
Gender: Male candidates only
Key Responsibilities:
- Audit AR Calling calls to ensure accuracy and process compliance.
- Identify errors, gaps, and improvement areas.
- Provide feedback and guide agents on performance improvement.
- Maintain daily/weekly quality reports and audit summaries.
- Participate in calibration sessions and support refresher training.
- Ensure adherence to HIPAA, call scripts, and quality standards.
- Work with Operations to implement corrective actions and improve overall quality.
Requirements
1year and above Experience in Call Audit for AR Calling is mandatory
Any Undergraduate/Graduate/ post graduate can apply
Strong understanding of US Healthcare RCM
Positive analytical, listening, and feedback delivery skills
Ability to monitor calls, identify gaps, and ensure process compliance
Benefits
Incentives:
- ₹850 Punctuality Pay
- ₹850 Performance Pay
- Night Shift Allowance: ₹75 per working night (office presence)
Mediclaim: Coverage for employee, spouse, and children
Transportation: Drop facility available within 40 km radius from office