Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you

The opportunity

Product and Learner Support Specialist supports the delivery of high-quality client learning experiences by configuring and managing learning products and programs. This role also provides Tier 1 technical support, training, documentation, and quality control. The position will require close collaboration with cross-functional teams to meet client needs. Experience with the D2L Brightspace platform and basic HTML is a plus. Success in this role is driven by attention to detail, initiative, clear communication, and a willingness to support team members to achieve exceptional client outcomes.

Key Responsibilities:

Provide support to client teams in delivery of first-class learning experiences for clients, including, but not limited to, learning portal set-up and configuration, portal training, documentation,



Tier 1 technical support, and quality control.
Become an expert in the workings and use of our program delivery platform.
Coordinate with other HBP colleagues (e.g., Client Success, Technical Support, etc.) to execute on client portal needs and deliverables.
Confer with team members and other HBP colleagues on developing portal building processes, best practices, documentation, and supporting materials.
Aim to continually improve team processes and procedures; follow and reinforce accepted processes.
Participate in team meetings by communicating updates, sharing feedback, offering current ideas, communicating challenges, etc.
Be proactive about looking for risks and mistakes/errors before they happen, as well as opportunities for improvement, and be bold in raising them.
Use HBP systems and tools to support knowledge management, data gathering, financial analyses, and product delivery, inc

📌 Product & Learner Support Specialist (Gurugram)
🏢 Harvard Business Publishing
📍 Gurugram