Must Have and Good to Have Skills:
Support Skills
Managing Incidents and Service Requests raised by Business and IT Team
Response and resolution as per SLA
Analyzing the tickets, providing resolution to users
Performing Root Cause Analysis for recurring issues
Identifying system bugs and communicating to Epicor for a fix release
A very good knowledge about Security setup for the user access management
Implementation Skills
Requirements gathering from IT and Business teams
Analyzing the requirements and performing Gap analysis
Development of new requirements
Experience with iScala Service Connect is a must
Very positive knowledge about iScala reporting tools such as DDF, Crystal, Snap-searches
📌 Functional Developer || Pune Walk-In
🏢 Tata Consultancy Services
📍 Pune
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