Outsourcing Staffing Advantage is a Boutique Business Process Outsourcing (BPO) firm specializing in providing high-quality remote professionals to businesses across the United States. We are seeking organized, detail-oriented, and customer-focused E-commerce Virtual Assistants to join our talent pool. In this role, you will support online retailers by managing product listings, processing orders, maintaining inventory, assisting customers, and ensuring the smooth day-to-day operation of e-commerce stores across multiple online marketplaces.

Key Responsibilities

Create, update, and optimize product listings across e-commerce platforms
Process customer orders and monitor order fulfillment
Respond to customer inquiries via email, chat, or marketplace messaging systems
Maintain accurate inventory levels and update product availability
Conduct product and competitor research to identify current opportunities
Process returns, exchanges, refunds, and customer claims
Generate sales, inventory, and performance reports
Monitor product pricing and marketplace compliance




Coordinate with suppliers, fulfillment centers, and internal teams as needed
Ensure accurate product information, images, and descriptions are maintained across all platforms

Requirements

2+ years of experience in e-commerce, marketplace management, or a related role
Experience working with platforms such as Shopify, Amazon Seller Central, Walmart Marketplace, Etsy, eBay, or similar
Customer service experience with strong problem-solving skills
Proficiency with Microsoft Excel or Google Sheets
Strong attention to detail and organizational skills
Excellent written and verbal English communication skills
Ability to manage multiple priorities in a fast-paced remote environment
Reliable internet connection and a dedicated home office setup
English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent
Availability to work during Eastern Time (ET) business hours

Preferred Qualific

📌 E-commerce Virtual Assistant (India)
🏢 OSA Outsourcing Advantage
📍 India