One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
Job Overview
We are seeking a Service Performance and Service Review Manager to join the Global Business Service People Experience Team to drive adherence and adoption of Enterprise Service Management (ESM) standards within Global People. Reporting directly into the function, this role partners closely with the ESM Service Excellence team to ensure consistent measurement, reporting and review of service health, performance trends and improvement actions.
The manager will facilitate governance forums, enable prioritization of new service demand requests,
and oversee performance reporting and reviews for technology. The Functional Service Performance Manager is responsible for executing service performance measurement and service review activities within their assigned function, in alignment with Enterprise Service Management (ESM) standards.
Duties
- Develop and maintain function specific attributes and execute day-to-day operational activities
- Adopt and apply enterprise service performance standards, including SLAs, KPIs, and service quality metrics to enable productive and effective service delivery
- Collect, validate, and maintain service performance data for functional services.
- Prepare service performance dashboards, reports, and materials for recurring service reviews.
- Support and facilitate functional service review forums, documenting outcomes, risks, and actions.
- Track service improvement actions and follow up on commitments with
📌 Manager, Service Management (India)
🏢 McDonald’s Australia
📍 India
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