Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary :

A Site Reliability Engineer (SRE) ensures systems are reliable, scalable, and highly available, bridging the gap between Business Application development and IT operations. This role combines automation, observability, incident response, and performance engineering to maintain continuous service reliability while accelerating delivery velocity. The Site Reliability Engineer designs and maintains production systems that meet defined Service Level Objectives (SLOs) and error budgets. Using software engineering principles, an SRE prevents downtime, automates operations, and improves platform performance through observability, fault tolerance, and system resilience.

Key Responsibilities:




Reliability and Performance: Monitor and optimize system uptime, latency, and throughput to meet SLOs and SLIs.
Incident Management: Lead incident response, manage escalations, perform root cause analysis (RCA), and drive postmortem reviews.
Automation and Tooling: Develop CI/CD pipelines, automate infrastructure management, and eliminate manual toil through scripting and orchestration.
Monitoring and Observability: Implement metrics, logging, and tracing frameworks (Prometheus, Grafana, ELK, Datadog) to gain real-time visibility into distributed systems.
Capacity Planning: Conduct resource forecasting, design scalable infrastructure, and handle performance under surge conditions.
Change & Release Management: Partner with developers to ensure secure, reliable rollout of new features with automated testing and rollback mechanisms.
Disaster Recovery & Resilience Engineering: Implement multi-region re

📌 Application Support Engineer (Hyderabad)
🏢 Accenture
📍 Hyderabad