Job Summary:
Navsan India Pvt. Ltd. is looking for a Hybrid IT Support Engineer who will function across both Desktop Support and Service Desk operations. The ideal candidate should have strong hands-on experience in end-user support, Microsoft ecosystem administration, device provisioning, and incident management. This role requires regular office attendance and close coordination with global teams and business users.
Key Responsibilities:
Provide L2 technical support for end users across desktop, laptop, mobile, and peripheral devices
Handle incidents, service requests, and troubleshooting through the service desk platform
Manage Microsoft 365 administration including user provisioning, licensing, mailbox support, and troubleshooting
Perform Windows device provisioning using Microsoft Autopilot and Intune
Support Azure AD / Entra ID user and device management activities
Troubleshoot hardware, software, VPN, printer, and connectivity issues
Coordinate onboarding and offboarding activities for employees
Maintain IT asset inventory and documentation
Support meeting room and collaboration technologies when required
Ensure adherence to IT security and compliance standards
Work closely with infrastructure and security teams for escalations and issue resolution
Required Skills & Experience:
5–7 years of experience in Desktop Support and Service Desk operations
Strong hands-on experience with Microsoft 365 administration and licensing
Experience with Microsoft Autopilot provisioning and Intune device management
Positive understanding of Azure AD / Microsoft Entra ID
Experience supporting Windows 10/11 environments
Knowledge of ticketing systems and ITSM processes
Strong troubleshooting and communication skills
Ability to work in a fast-paced enterprise support environment
Preferred Skills:
Exposure to basic networking and endpoint security tools
ITIL certification is an advantage
Experience supporting glob
📌 IT Support Engineer (India)
🏢 Navsan
📍 India
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