One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
Job Overview
We are seeking a Service Catalog + Portfolio Manager within the People Excellence (PEX) Team responsible for executing Enterprise Service Management (ESM) standards within Global People. Reporting directly into the function, this role partners closely with the ESM Service Excellence team to ensure that the function’s service catalog is created, maintained, and governed and measurement reporting and service reviews are executed in alignment with enterprise frameworks.
This role requires a robust attention to detail and cross-functional collaboration to support catalog and reporting needs within the function. The role ensures that services are clearly defined, accurately represented, and consistently maintained to support transparency, performance measurement, and a seamless user experience.
Duties
- Adopt and execute enterprise service catalog standards, templates, and data requirements defined by ESM.
- Maintain the function’s service catalog entries, ensuring accuracy, completeness, and alignment with agreed SLAs and service definitions.
- Coordinate with Service Owners to gather and validate service information and updates.
- Ensure service catalog entries are properly configured and maintained within ServiceNow.
- Conduct periodic catalog reviews and quality checks to identify gaps or inconsistencies.
- Partner with the ESM Service Catalog team to support enhancements, structural updates, and standardization initiatives.
- Su
📌 Manager, Service Management (India)
🏢 McDonald’s Australia
📍 India
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