About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our current office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Job Overview

We are seeking a Demand Manager within the People Excellence (PEX) team, responsible for managing and executing demand intake, prioritization, and change control processes for PEX services in alignment with Enterprise Service Management (ESM) standards.​

Reporting directly into the function, this role acts as the primary liaison between PEX stakeholders and the Central ESM Demand & Governance team, ensuring new demand, enhancements, and changes are scoped, assessed, prioritized, and executed in a consistent, transparent, and data‑driven manner.​





This role plays a critical part in balancing functional priorities, enterprise standards, and delivery capacity, enabling informed decision‑making and effective execution of PEX initiatives across the service lifecycle.

Duties
- Serve as the primary owner of demand intake and coordination for PEX services, ensuring all requests are captured, assessed, and tracked consistently.​
- Partner with PEX service owners and stakeholders to scope, clarify, and frame demand requests and ensure demand aligns with PEX priorities, enterprise strategy, and ESM standards. ​
- Participate in and support enterprise and functional governance forums, representing PEX demand and priorities.​
- Maintain the PEX demand backlog and pipeline, including status, aging, dependencies, and throughput.​
- Ensure demand records remain current, standardized, and visible within ServiceNow or other approved tools.​
- Identify deman

📌 Manager, Service Management (India)
🏢 McDonald’s Australia
📍 India