Careers | Information Technology

Full Time

IT Administrator and Support

Purpose of Position

O’Two Hotels is seeking an IT Administrator and Support professional to keep our technology environment stable, secure and guest-ready across Terra by O’Two and Mar by O’Two. This role supports PMS, POS, Wi-Fi, user access, hardware, software, networks and day-to-day troubleshooting, with the calm urgency expected in a luxury hotel setting.

Key responsibilities

Provide first-line and second-line IT support to hotel teams across front office, reservations, finance, housekeeping, spa, F&B; and administration.
Support Protel PMS users, access rights, basic troubleshooting and vendor escalation.
Administer workstations, printers, telephones, mobile devices, email accounts, user profiles and software access.
Support hotel Wi-Fi, network connectivity, POS interfaces, CCTV support touchpoints and guest technology requests.
Maintain IT asset registers, licensing records, equipment logs and support tickets.
Assist with system set-up, new user onboarding,



password resets and hardware deployment.
Coordinate with vendors for PMS, POS, internet, telephony, access control and infrastructure support.
Protect data security, system access control and responsible technology use across the hotel.

Essential

Required Qualifications

Minimum 2 to 3 years’ experience in hotel IT support, systems administration or hospitality technology support.
Must currently hold a similar role within a 4-star luxury or 5-star luxury hotel environment.
Protel PMS experience is essential.
Strong knowledge of Microsoft 365, Windows environments, networking basics, printers, user support and hardware troubleshooting.
Able to support both guest-facing and back-of-house technology requirements.
Must be eligible to work in South Africa.

Preferred

Experience in an international or internationally branded hotel environment will be highly advantageous.
Experience with hotel pre-opening, POS systems, telephony,

📌 IT Administrator And Support (Hayathnagar_Khalsa)
🏢 O'Two Hotels
📍 Hayathnagar_Khalsa