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Job Title: Head of Service Management – Senior Manager

Function: Assurance

Sub Function: Assurance Managed Services

The prospect

EY continues to expand its Assurance Managed Services portfolio to deliver scalable, industrialized, and well governed services across multiple solution areas. The Service Management is a critical enabler underpinning these managed services, acting as the single point of entry and operational control layer across client engagements.

As Head of Service Management (Senior Manager), you will be accountable for designing, leading, and scaling a global Service Management capability supporting managed services across Assurance, including Integrated Finance (IFMS), Forensics, Sustainability,



and other Assurance led offerings.

The role combines strategic ownership, operational leadership, and governance accountability, and may include client facing responsibilities depending on the service setup and engagement model. You will ensure consistent, auditable, and high quality Service Management across multiple service lines, clients, and geographies, while supporting both pending and future service setups.

Your key responsibilities:

Service Desk strategy, operating model, and service setup
- Participate in design and own Service Management operating model for Assurance Managed Services, ensuring scalability across multiple solutions and clients
- Establish and maintain the Service Management as the single point of entry for all Service Management requests
- Lead and support service setup, onboarding, and transition activities, including pending or in flight managed service deployments
- Ens

📌 New-Forensic-SM (Delhi)
🏢 EY Studio+ Nederland
📍 Delhi