Lead end-to-end project execution including requirement gathering, business case development, change requests, FSD sign-offs, UAT coordination, stakeholder approvals, and implementation.
Business Transformation & Process Improvement
Identify process improvement opportunities and drive transformation initiatives aimed at improving persistency, customer experience, operational effectiveness, and business outcomes.
Go-to-Market (GTM) Execution
Plan and execute GTM activities for current initiatives, including stakeholder communication, training programs, webinars, rollout plans, and adoption tracking.
Customer Experience & NPS Enhancement
Drive initiatives focused on improving renewal customer experience, NPS, and retention outcomes through collaboration with cross-functional teams.
Competition Benchmarking & Strategic Insights
Conduct market intelligence, competitor analyses, and strategic assessments to identify opportunities and recommend actions for business improvement.
📌 Project Manager (India)
🏢 Aditya Birla Capital
📍 India
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