Roles & Responsibilities:

Operational Governance & Reporting

• Support end-to-end operations for the assigned line of business, acting as a

liaison between internal teams and external stakeholders.

• Monitor operational performance through dashboards and reports, ensuring

adherence to client SLAs and business objectives.

• Analyze performance trends and identify improvement opportunities to enhance

productivity, quality, and customer experience.

• Prepare and present periodic operational reports to management, highlighting

key metrics and action plans.

• Identify operational risks and collaborate with support functions to implement

corrective and preventive actions.

• Support workforce planning, resource allocation, and onboarding activities to

ensure optimal team performance.

Problem Analysis & Process Improvement

• Assist in identifying operational challenges and implementing effective

solutions.

• Drive continuous improvement initiatives to enhance efficiency, quality, and

customer satisfaction.





• Participate in process transformation projects and support the implementation

of best practices.

Stakeholder & Client Management

• Build and maintain robust working relationships with internal and external

stakeholders.

• Ensure timely communication and resolution of client requirements and

escalations.

• Support governance meetings and provide operational updates, insights, and

recommendations.

SLA Management & Compliance

• Monitor key performance indicators (KPIs) and SLAs to ensure contractual

commitments are met.

• Identify risks impacting service delivery and implement action plans to mitigate

them.

• Ensure compliance with organizational policies, client requirements, and audit

standards, including ISO/PCI guidelines.

Team Management & Employee Engagement

• Lead, mentor, and motivate team leaders and operations staff to achieve

performance goals.

• Conduct regular performance reviews, coaching sessions, and development

discus

📌 Assistant Manager- Operations (Chennai)
🏢 Annova Solutions
📍 Chennai