TMS Global are a wholly owned subsidiary of DS Smith PLC, a multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.
About the role
TMS Global are seeking a Client Operations Coordinator on a 12 month fixed term contract initially. to work within the Shared Services Centre, you will be responsible for supporting internal Customer Service teams and stakeholders by managing operational tasks across the full lifecycle. The role is Hybrid and will be office based 2-3 days a week.
You will have responsibility for end-to-end job management, invoicing processes, and query resolution for internal teams and suppliers.
Some of your responsibilities will include:
Handling the complete invoicing cycle including creation, validation, submission, and reconciliation.
Support the financial, operational,
commercial and management team to ensure compliance with operational and administrative development of the account.
Analysis of power BI dashboards to ensure the fluidity of internal processes aligned with compliance department requirements by checking daily reports to maintain clean data.
Ensures systems data is kept up to date, providing support in the compilation and correction of errors in data for internal and external Management Information.
Checking that mandatory documentation has been created by support teams and is in the correct place, completed and properly recorded.
About you
To be successful in the role, the following skills are essential:
Fluency in English both spoken and written, together with language skills based on the local region.
Solid data analysis exposure, together with experience in analysing customer satisfaction metrics and implementing improvements.
Order processing and billing exp
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