About Exotel
Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa.
Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. We are a $100 million Series D funded company with $60 million in ARR.
The Role
We are seeking a seasoned and visionary Senior Principal Engineer to join our core Financial Engineering (FinOps): Demonstrated expertise in monitoring and optimizing cloud infrastructure costs (AWS/Azure/GCP) at a massive scale, encompassing cost attribution,



budgeting, and the ability to make strategic architectural decisions that balance high performance and reliability with financial efficiency.
Responsibilities
Product Design and Architecture:
Lead the design and architecture of our multi-tenant, highly available, and scalable Enterprise Contact Center platform.
Define the technical vision and long-term architectural roadmap, ensuring alignment with business goals and industry best practices.
Architect and design core components, including but not limited to, omnichannel routing (voice, email, chat, social), Interactive Voice Response (IVR) systems, outbound dialers, and real-time and historical reporting and analytics.
Drive the evolution of our platform to incorporate emerging technologies such as AI/ML for intelligent routing, sentiment analysis, and workforce optimization.
Technical Influence and Evangelism:
Champion and evangelize up-to-date s

📌 Principal Engineer (Gurugram)
🏢 Exotel
📍 Gurugram