Poojalu.com is India’s trusted online platform for booking Pandits, Pooja services, Brahmin catering, Astrology consultations, and a wide range of spiritual services. We are committed to offering a seamless, reliable, and customer-friendly experience backed by deep cultural understanding and dedicated service.
Role Overview
We are seeking a Customer Support Agent who will be the voice of Poojalu.com—responsible for assisting customers with inquiries, guiding them through our services, and ensuring a smooth end-to-end booking experience.
Key Responsibilities
Respond promptly to customer inquiries via phone, WhatsApp, chat, and email.
Provide detailed information about poojas, services, pricing, and bookings.
Resolve customer issues with patience, professionalism, and accuracy.
Coordinate with internal teams (Pandits, Ops, Delivery) to ensure smooth service execution.
Maintain records of customer interactions and update CRM tools as needed.
Follow communication guidelines and uphold company standards in every interaction.
Identify customer needs and suggest best possible services.
Work toward achieving customer satisfaction and service excellence.
Required Skills & Qualifications
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to handle customer concerns calmly and effectively.
Previous experience in customer service or support roles preferred.
Familiarity with CRM tools (HubSpot experience is a plus).
Positive typing speed and understanding of digital communication tools.
Positive attitude and customer-first mindset.
📌 Customer Support Agent (Hyderabad)
🏢 Priest Services
📍 Hyderabad
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