Key Responsibilities

Overseeing and providing management support for the assigned unit.
Ensuring that an effective system of financial and operational controls is in place and is working intended.
Ensure robust KRI/KCS controls and checks are in place to manage operational risks in GFS. Ensure the major activities and processes are well documented and that a robust BCP plan is in place. Facilitate tests on periodic basis and provide adequate support to the Department Continuity Co-ordinator.
Ensuring that a continuous process and efficiency improvement culture is embedded within the function and an established process exists to constantly identify and implement improvement opportunities.
Monitoring to ensure that the standards of customer service provided by the function consistently meet or exceed the requirements set under the Service Level Agreements agreed with the customers.
Liaising with customers on the periodic review and re-negotiation of Service Level Agreements and any other related performance and quality measures.




Working with the other Global Finance Service function managers to ensure proper running of the center and support for the Head, Global Finance Service in ensuring a high level of support and service for the countries/businesses served.
Managing the Associate Managers, Team Leaders and exercising the human resources skills and techniques necessary to attract and retain key finance professionals in these roles.
Ensuring the maintenance and ongoing development of effective systems and procedures in Global Finance Service for the timely collection of data from all accounting sites and their collation and submission to various recipients.
Processing and Decision making as per the Departmental Operating Instructions manual and within the timeliness and accuracy standards specified.
Continuous Improvement in Productivity to the standards prescribed from time to time.
Upholding the Values of the Group and Company at all time.
Compliance with all app

📌 Manager - Quality AssuranceP) (Chennai)
🏢 Standard Chartered India
📍 Chennai