Role & Responsibilities

2+ years of experience in installing, configure and deploy server hardware and software, including operating systems, applications, and patches to support and maintain effective network service operations throughout the District.
Supports, troubleshoots, repairs and maintains server issues and security for enterprise and large-scale applications.
Provides Activity Directory Management assistance to District staff in managing user and computer accounts.
Troubleshoots, reviews and resolves blocked websites; performs a variety of duties related to filter management
Manages, deploys, configures, and maintains servers in a virtualized and traditional environment.
Assists in creating scripts to monitor systems, diagnostics, resolve issues, and automate routine tasks.
Provides support for device management including image development, mobile device management, application packaging and deployment.
Configures systems for high availability including strategies for backup and recovery, failover, load balancing,



and full redundancy.
Installs server hardware and components such as disks, memory, and other components; models and tests changes to production systems
Analyzes and resolves issues, gathers information to identify needs, evaluates systems and network requirements, and Diagnoses and resolves complex software, server, and networking issues.
Supports the District’s directory services infrastructure, including hardware configuration and upgrades, group architecture, account maintenance, and authentication for authentication and network access.

Requirements

Ability to solve complex hardware and software issues.
Good problem-solving skills and a strong ability to work independently.
Proven work experience as a desktop support engineer or support technician.
Familiarity with desktop support software and tools.
Valuable interpersonal & multitasking skills

📌 Desktop Support Engineer (Vadodara)
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📍 Vadodara