About the Role
We are seeking a proactive, customer-focused Level 1 System Administrator / IT Support Specialist to join our growing IT team. In this role, you will be the primary point of contact for internal staff, handling day-to-day user support, maintaining core Microsoft ecosystem services, troubleshooting network issues, and ensuring seamless office productivity.
If you enjoy hands-on technical problem solving, transparent communication, and keeping IT infrastructure running smoothly, we’d love to talk to you

Key Responsibilities
1. User Access & File Permissions Management
Administer NTFS and Share permissions on local servers and network drives (SMB/NAS).
Provision, modify, and audit user access rights while maintaining strict least-privilege security standards.
Map network drives and troubleshoot user access or file lock issues using basic Windows administrative tools (icacls, File Explorer).

2. Microsoft 365 & Office Administration
Perform user onboarding/offboarding, license assignment, and password/MFA resets via M365 Admin Center and Entra ID (Azure AD).




Troubleshoot Outlook desktop and web client issues (profile creation, .ost repair, cached mode, add-in conflicts).
Manage shared mailboxes, distribution groups, alias creation, and trace basic mail delivery issues in Exchange Admin Center (EAC).

3. Desktop, Peripheral & Printer Support
Install, configure, and maintain local and network-shared printers across TCP/IP networks.
Resolve spooler hangs, queue jams, driver conflicts, and print server connectivity errors.
Provide general hardware/software support for Windows desktops and laptops.

4. First-Line Network Troubleshooting
Diagnose local connectivity issues (LAN/Wi-Fi, IP assignment, gateway connectivity, and DNS resolution).
Perform command-line network diagnostics using ipconfig, ping, nslookup, and tracert.
Assist with basic router, switch port, and patch panel physical checks.

Qualifications & Requirements
Experience: 1–3 years in an IT Helpdesk,

📌 Level 1 System Administrator (Coimbatore)
🏢 StackOrbit
📍 Coimbatore