Role Overview

The Quality Lead will be responsible for managing end-to-end quality assurance
and food safety operations across fresh fruits & vegetables supply chain and
Distribution Center (DC) operations. The role focuses on ensuring product
quality, freshness standards, regulatory compliance, and operational excellence
across procurement, storage, handling, processing, packaging, and dispatch
activities. The position plays a critical role in maintaining quality
consistency, minimizing customer complaints and operational losses, and driving
continuous improvement across quality processes. This role requires strong
expertise in fresh produce quality assessment, food safety standards, audit
management, team handling, and cross-functional coordination in a fast-paced
operational setting.

Key Responsibilities

* Manage end-to-end quality assurance processes across inbound procurement,
grading, sorting, storage, processing, packaging, and dispatch operations

* Ensure adherence to food safety standards, hygiene protocols, SOPs, and




regulatory compliance requirements including FSSAI guidelines

* Conduct quality inspections for fruits & vegetables including sensory
evaluation, grading checks, freshness assessment, and physical quality
verification

* Monitor freshness standards, shelf-life parameters, storage conditions, and
handling practices across all fresh produce categories

* Drive quality consistency and minimize customer complaints, QC rejections,
wastage, shrinkage, and operational quality gaps

* Lead internal audits, quality reviews, hygiene inspections, and compliance
assessments across operations

* Investigate quality issues and customer complaints through root cause
analysis (RCA) and implement corrective and preventive actions (CAPA)

* Maintain quality documentation including inspection reports, rejection logs,
audit records, compliance trackers, and operational dashboards

* Supervise and train quality executives and operational teams on food saf

📌 Lead - Quality (Bengaluru)
🏢 Essar
📍 Bengaluru