Role Description

Job Description – Senior ServiceNow Developer Focus: CMDB, CSDM, ITOM and Enterprise Service Management Role Summary The candidate should have a strong background in ServiceNow development and customization, with extensive experience across key ServiceNow modules and a demonstrated ability to design, implement, and govern Configuration Management Database (CMDB) and Common Service Data Model (CSDM) capabilities. The role requires deep knowledge of ITSM, ITOM, ITAM, HRSD, SecOps, SPM, Discovery, Service Mapping, data governance, and integrations. The Senior ServiceNow Developer will be responsible for building scalable platform solutions that improve service visibility, configuration data quality, operational efficiency, and business-service alignment. Key Responsibilities

Lead the design, development, configuration, and implementation of ServiceNow solutions, including custom applications, workflows, integrations, and platform enhancements.
Collaborate with business, infrastructure, security,



and application stakeholders to gather requirements and translate them into scalable technical solutions.
Develop and configure ServiceNow modules including ITSM, ITOM, ITAM, HRSD, SecOps, SPM, Discovery, and Service Mapping.
Own and enhance the CMDB implementation, including CI class design, identification and reconciliation rules, data sources, relationships, lifecycle states, normalization, and data certification.
Implement and operationalize CSDM principles across foundation data, design, manage technical services, sell/consume, and service portfolio domains, aligned with the organization’s maturity and roadmap.
Design and maintain application services, business applications, technical services, service offerings, energetic CI groups, and their relationships in accordance with CSDM guidance.
Configure and improve CMDB Health dashboards, completeness, correctness, compliance, duplicate management, orphan CI remediation, stale CI controls, and data-quality re

📌 Lead I (Bengaluru)
🏢 UST
📍 Bengaluru