We’re hiring a Customer Success Advisor at Cvent
If you’re passionate about partnering with global and Fortune 500 clients, driving product adoption, and helping customers build long-term success strategies, this could be a great fit.

What you will be doing:
Manage a defined portfolio of customers as their strategic, post onboarding success partner and primary Cvent contact for Event solutions.
Develop a deep understanding of each customer’s event program, business objectives, and success criteria, and translate these into explicit, actionable success plans.
Monitor account health across adoption, usage, event volume, satisfaction, and renewal signals to proactively identify risks and opportunities.
Lead regular strategic touchpoints (e.g., cadence calls, CSRs, program reviews, roadmap discussions) to align on goals, showcase value, and reinforce partnership.
Analyze platform usage and event/program performance to provide data driven recommendations that increase ROI and improve outcomes across the customer’s event portfolio.




Identify expansion opportunities (additional products, new use cases, additional business units, or higher event volumes) and collaborate with Account Managers and Sales to shape and execute growth strategies that drive GRR/NRR.
Collaborate and Coordinate resources cross functionally to bring in the right experts as needed throughout customer journey.
Act as the voice of the customer, sharing trends, enhancement ideas, and use cases that inform product roadmap, enablement content, and go to market efforts.
Drive participation in Cvent programs such as CONNECT, CSGs, community conversations, and marketing initiatives to deepen engagement and advocacy.
Contribute to team excellence and continuous improvement
Help evolve playbooks, templates, success plans, and internal documentation that scale best practices across the CSA organization.
Share customer stories, wins, and lessons learned in team forums, huddles, and enablement sessions to elevate ove

📌 Customer Success Advisor (Gurugram)
🏢 Cvent
📍 Gurugram