? About Zuboc
Zuboc is a premium e-commerce brand specializing in high-quality art and craft products, bespoke wedding invitation suites, and luxury corporate gifting solutions. Our clients range from brides-to-be planning their dream weddings to corporate leaders seeking high-end branding materials. We pride ourselves on delivering an elite, kind, and stress-free shopping experience that mirrors the beauty of our crafts.
? Role Overview
As a Customer Relationship Executive (CRE), you will bridge the gap between our creative studio and our online buyers. You will handle high-touch client consultations for custom and bespoke orders. Because we deal with premium, personalized products, flawless written language and a sharp eye for aesthetic details are high priorities for this role.
✍️ Key Responsibilities
Bespoke Consultations: Guide premium clients through the customization process for wedding invitation suites and corporate gifts, translating their vision into design requirements. [1]
Omnichannel Communication:
Manage client inquiries with elite professionalism via email, WhatsApp Business, social media channels, and phone calls.
Order Tracking Coordination: Keep clients seamlessly updated on production timelines, proof approvals, and shipping statuses.
B2B Client Management: Professionally pitch, negotiate, and manage large-scale bulk orders for corporate gifting clients.
? Profile Requirements
Language & Communication (High Priority): Impeccable written and spoken communication skills. Ability to draft polite, clear, and sophisticated emails and messages.
Art & Craft Appreciation (Solid Plus): A background or deep understanding of arts, crafts, printing textures, or design layout to easily understand custom client requests.
Attention to Detail: High accuracy in managing customized text fields (names, dates, corporate logos) to ensure zero manufacturing errors.
Empathetic Demeanor: A naturally kind, patient attitu