HCLTech is hiring for International contact Center - Senior Process Associate and Analyst on 22nd to 24th July 2026 ( Voice Process)

Walk-in Drive Details:

? Date: 22nd to 24th July 2026, Friday and Saturday
? Location: HCLTECH Sandhiya Infocity, Navalur Block: ETA 1
⏰ Time: 11AM - 3PM

HR Contact Name: Sanjay

Please carry anyone Government ID proof.

Job Description – International contact Center ( Voice Proces - Inbound calls)

Location: Chennai, India

Business Unit: Retail Banking – Mortgages & Consumer Lending

Reporting To: Team Leader / Operations Manager

Role Purpose

The Advisor is responsible for delivering expert, complaint, and customer‑centric lending support to customers of an international retail bank.
Working within a highly regulated workplace, the adviser will manage personal loans, mortgages, and repayment/arrears solutions, ensuring all advice provided is suitable, sustainable, and fully compliant with Central Bank of Ireland regulations.
The role involves managing inbound and outbound customer interactions, assessing financial needs,



supporting lending journeys end‑to‑end, and acting as a trusted adviser.

Key Responsibilities

Customer Service & Case Management
Handle inbound and outbound customer interactions related to personal lending, mortgages, repayments, and arrears support
Deliver consistently professional, empathetic, and high‑quality customer experiences
Resolve customer queries relating to loan applications, account servicing, repayments, and restructuring options
Achieve first‑contact resolution where possible, while maintaining service, quality, and compliance standards

Lending Advisory & Sales Support
Assess customer financial circumstances and identify appropriate lending or repayment solutions
Clearly explain product features, eligibility, risks, costs, and customer obligations
Guide customers through loan application journeys, including documentation and approval stages
Identify opportunities for cross‑sell, upsell, or r

📌 HCLTech is hiring for International contact Center (Chennai)
🏢 HCLTech
📍 Chennai