Job description
Openings for Team Leader / Senior Team Leader -Outbound and Inbound Banking Process.
Role & responsibilities
- Should have a Team Leader Experience in Domestic BPO, Preferably in SALES & SERVICE
- Managing day to day planning, operational challenges and solving problems of a team of agents.
- Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations.
- Responsible for management of Engagement, Attrition and ESAT for the team
- Prepare schedules for the teams and ensure attendance.
- Conduct meetings regularly to ensure open communication and devise an action plan to address issues/ concerns raised by the team
📌 Team Leader (Navi Mumbai)
🏢 Novac Technology Solutions Private
📍 Navi Mumbai
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